Communication is an important process in our daily life. One cannot survive without communicate with others. In order to become a good communicator, we need to understand the concepts of communication. I am going to discuss five main concepts in a communication process- source, message, channel, receiver and feedback. The diagram above shows the SMCR model which invented by David Berlo.
Source, also known as the sender, is the
first component of communication. It functions as the originator and the
creator of a message. It is responsible for formulating and sending the
messages to the receiver in order to ensure the meaning of the message is
transferred to the receiver effectively. The process of sending a message from
the source involves the encode and decode process (formation of message from symbol)
in order to transfer the message. Claude Elwood Shannon and Warren Weaver (1949),
which introduced the first major communication model, designed their model to
mirror the function of radio and telephone technologies. They considered the
source as the part of the telephone a person spoke to. David Berlo (1960) then
expanded the model of the Shannon and Weaver by creating the SMCR model of communication.
In his SMCR model, source which represents by the alphabet S, is the element
which transfers the information to the receiver that had undergone the process
of formation the messages by transform its thoughts into symbols. In his views,
there are five crucial elements which carried a great deal of responsibilities
in helping the source to carry out the communication process effectively. They
are communication skills, attitude, knowledge, social system and culture. Wilbur
Schramm (1954) had emphasized the two way communication process in his interactional
model of communication, which illustrates that the sender also can play the
role as a receiver during an interaction, but not both simultaneously. The
source plays an important role in the communication process as it determines the
contents of the messages, sends the messages, understanding the feedback of the
receiver and giving response to its feedback. In conclusion, the source plays the most important role in a communication process as it decides the ways of
creating a message which will result to the feedback of the receiver. A source
need to interpret the response of the receiver and to ensure the aim of the
communication is achieved.
A message is a verbal or non-verbal stimulus
which produced by the source in order to explain the ideas and thoughts of the
source or sender. It is carried out by the symbols which contains information,
emotion and the aspects of person’s personality that will affect the reaction
of the receiver. It includes the elements of meanings, symbols, encoding and
decoding. Horald Dwight Lasswell had created a model to describe the act of
communication which included “5 W” and “1 H” . In his view, the message flow in
a multicultural society with multiple audiences through various channels. His
model is quite similar with Aristotle’s communication model. Barnlund (1970),
which had introduced the transactional model of communication, underscores the simultaneous sending and receiving of messages in a communication process.
Meaning is achieved through the feedback of a sender and a receiver in this
model. This model had presumes that as we simultaneously send and receive
messages, we attend to both verbal and non-verbal elements. Erving Goffman
(1959) and Richard A. Lanham (2003) believed that the process of communication
is in itself the only messages that exist. Goffman had emphasized the
significance of expression and the truth in both case is the articulation of
the message and the package as one. A message comprises four main components
which includes elements, content, structure, treatment and code. The sending of
a message involves the encode and decode activity. The communication skill of
the sender and receiver must be good in order to ensure that the message can be
properly encode and decode. We need to form a message in order to share our
ideas and feeling to others. The sending of messages are more advanced
now as the rapid development of technology
devices such as internet and smartphones. These advancements had diversified the
way we transfer and interpret the messages.
Channel is a medium or route that use to transmit the message from the source or sender to the receiver. The common
communication channels included light waves and sound waves, which allow us to
see and hear one another. Sound and light are the two basic channels in the
face-to-face communication. Claude Elwood Shannon and Warren Weaver (1949) had
illustrated the channel as a telephone in their original model which concerned
with radio and telephone technology. They wanted to develop a model that could
explain how information passed through various channels. In their opinion,
channel functions as a medium to adapt for transmission. It frequently
corresponds to the visual, tactile, olfactory and auditory senses. According to
the SMCR model of David Berlo (1960) , we can receive the messages through our
five senses by seeing, hearing, touching, smelling and tasting. All our five
sensors are the channels which help us to communicate with one another. Communication
Model Terms that provided by Rothwell(11-15) then defined channel as the medium
through which message travels such as through oral communication(radio,
television, phone and in person) or written communication(letter, email and
text message). There are three types of channels: mass media, face-to-face
media and non-verbal media. We can get any latest information through the transmission of the message by these channels. The development of the
communication technology nowadays included the Internet( which is one of the
channels in the communication) had influenced the ways we communicate, which is
much different if compare to the past. The impact of media on the communication
process is a popular field of study by the researches nowadays as the
pervasiveness and availability of media in our society nowadays.
Receiver is the communicator who will respond to a message that sent by the source or sender. Before the receiver responds to the message he received, he need to understand the message and then responds accordingly. This process is called decoding. The receiver should be on the same platform as the source or sender for smooth flow of information and better understanding of the message. A receiver should posses good communication skills to understand what the source or sender is trying to convey. He should have the right attitude to understand the message in a positive way. Besides, a receiver's knowledge should also be at par with the source or sender so that the meaning that the source or sender is trying to convey will be same as the receiver perceived. In order to achieve similarities of meaning between source and receiver, a receiver also needs to have the same social background and culture as the source or sender. This can avoid misunderstanding and misinterpretation in a communication process.
The element feedback is not included in the SMCR model above, but it is also an important element in a communication process. Feedback is a natural response of effective
receiving. It refers to a receiver’s response as interpreted by the source.
Feedback enables a sender to determine whether the message had been received
and understood as intended. It is a primary way of determining whether the
sender and receiver are on the same wave length. Feedback serves as a kind of
control mechanism in the communication process. It had been seen as an
essential component to the interactional model of communication that founded by
Wilbur Schramm (1954). In his views, feedback takes place after a message is
received but not during the message
itself. Rothwell defined feedback in his terms as the verbal or non-verbal
responses of the receiver to a message such as a nod for
understanding(non-verbal response) or asking a question in order to understand
the message of the sender more clearly (verbal response). Barnlund (1970)
commented that the sender’s personal filters and the receiver’s personal filters
may be vary depending on their cultures, background or gender. These factors
may influence the intent meaning of the message contents. This will result to
the feedback which given by the receiver is not same as the interpretation of
the sender. This will cause misunderstanding and misconceptions. Through these
development of the models, we can now know that the importance of the feedback as it
can help us to become a better communicator by identifying our strengths and
weakness while sending or receiving a message. A sender must correct the faulty
messages and the responses of the receiver in order to achieved similarities of
messages between sender and receiver. Giving a feedback is just important as
receiving a message because it makes the communication a shared process.
Understanding these
concepts of communication is important for us, as a communicator because it
helps us to become a better communicator. Misunderstanding and
misinterpretation of message can be avoided if we understand these
communication concepts well.